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From Access to Inclusion 2020 Symposium

  • Audio Description
  • Open Captioning
  • ISL Interpreted
  • Loop System

Venue: The Printworks Event and Exhibition Centre, Dublin Castle, Dublin, Ireland

13–14 May 2020

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Over the course of two days, this international gathering of access professionals and advocates provides a forum to exchange ideas and discover new and innovative ways for your organisation to include and welcome everyone.

With presentations by the world’s leading access professionals and advocates, delegates will learn how to provide seamless, person centered experiences in arts and culture.

Presenters will be announced from February onward.

To stay up-to-date on all future announcements, subscribe to our Summit newsletter here.

Day 1 – Wednesday 13 May

  1. Registration with tea/coffee available

  2. Welcome

  3. Keynote

    Topic: Policy implementation

    Presenter: Cymie Yeung, Manager, Accessibility Office at the West Kowloon Cultural District Authority, Hong Kong.

  4. Tea/Coffee Break

  5. Panel 1 

    Topic: Organisational Buy-In and Training

  6. Lunch

  7. Case Studies

    Topic: Low and High Tech Access Services

  8. Panel 2 

    Topic: On Demand vs On Request Access

  9. Case Studies

    Topic: Low and High Tech Access Services

  10. Tea/Coffee Break

  11. Panel 3 

    Topic: Marketing and Audience Development

  12. Finish

Day 2 – Thursday 14 May

  1. Registration with tea/coffee available

  2. Networking Activity – Snapshot Sessions

    Snaphsots are 15-minute informal small group presentations and are a great way to get a lot of information in a short amount of time. Each topic will be repeated 3 times:


    10am – 10:15am Snapshot Session Round 1

    10:15am – 10:25am Change places!

    10:25am -10:40am Snapshot Session Round 2

    10:40am – 10:50am Change places!

    10:45am – 11:05am Snapshot Session Round 3


    Delegates attending the Symposium can put themselves forward for a Snapshot at the time of booking. Just tick the box at the time of booking and we’ll share all the details. Book now!

  3. Tea/Coffee Break

  4. Panel 4

    Topic: Aesthetically Accessible Experiences

  5. Lunch

  6. Keynote

    Topic: Leading Access

    Presenter: Emmanuel von Schack, Director, Access Programmes at the National September 11 Memorial & Museum.

  7. Tea/Coffee Break

  8. Panel 5

    Topic: People with Disabilities Leading Change

  9. Closing Remarks

  10. Finish

The Printworks Event and Exhibition Centre, Dublin Castle is located at the very heart of Dublin city centre.

The largest and newest venue on Dublin Castle’s grounds, it opened for Ireland’s hosting of the European Presidency in 2013. It is located in the lower courtyard with unrivalled views of Dublin’s last intact medieval tower and The Chapel Royal designed by Francis Johnson, architect of the GPO (General Post Office).

There are three entrance gates to Dublin Castle’s grounds; Ship Street, Cork Hill and the main gate on Palace Street directly off Dame Street. Link to Dublin Castle location on Google Maps.

Download a PDF map of the Dublin Castle.

Every effort has been made to make the Summit as accessible as possible.

Access services available at the Symposium:

  • The Symposium will have speech to text (CART) and Irish Sign Language interpretation in the main space for all presentations.
  • American Sign Language and British Sign Language interpretation is available upon request, please make any requests when making your booking.
  • Assistive Listening Systems are available and can be collected at Registration. Please request an Assistive Listening System when making your booking.
  • An induction loop will be in place in the main space.
  • Audio description will be available and your headset can be collected at Registration. Please request audio description when making your booking.
  • Sighted guides are available and can be introduced to you at Registration. Please request a sighted guide at the time of booking.
  • Accessible toilets are located in the main foyer of The Printworks Event and Exhibition Centre at Dublin Castle.
  • green area to walk service animals is located in Dubh Linn Garden, in front of the Chester Beatty Library at Dublin Castle.  Link to Dubh Linn Garden location on Google Maps.

If you have any additional access requirements please make your request at the time of booking and we will do everything we can to accommodate you. If you have any questions about your access requirements, please contact Síle Stewart, Event Manager via or +353 1 850 9004.

A limited number of free tickets are available for Personal Assistants (PAs) supporting people with disabilities attending the Summit who already have confirmed booking.

We need your help to make this event accessible:

  • If you are making a comment or asking a question always use a working microphone so everyone can hear you clearly.
  • Always identify yourself when speaking.
  • When you point or gesture, please remember to give a succinct description of what you are point at or gesturing towards – especially if it is important to the point you are trying to make.
  • Leave clear paths for everyone to include enough space for wheelchair users and avoid trip hazards.
  • We ask that all delegates voluntarily avoid wearing perfume, cologne, or other fragrances and use unscented personal care products. This is so we can provide a fragrance-free environment.

Lunch is provided by The Right Catering Company and included in the ticket price.

Please let us know at the time of booking if you have any specific dietary requirements.

By Bus

Buses stopping on nearby George’s Street: 9, 14, 15, 15A, 15B, 16, 65, 68, 83, 122, 140.

Buses stopping on nearby Dame Street: 13, 27, 40, 49, 54A, 56A, 77A, 123, 150, 151, 747.

To plan your route, details and timetables, please see

By Tram/Luas

The closest Luas stops are Westmoreland or Trinity on the Green Line and Jervis on the Red Line. To plan your route, details and timetables, please see

By Dart

The closest Dart Station is Tara Street.
To plan your route, details and timetables, please see

By Car

Please note that there is no visitor parking available on site. The nearest public car parks are Q-Park Christchurch car park and Park Rite Drury Street.

By Taxi

Taxis are available throughout Dublin and can be flagged down on most streets. The fare will vary depending on where you are coming from. There are extra charges for additional passengers, luggage and animals (other than a service animals). All information regarding charges is available from the taxi driver. Ask the taxi driver to estimate the fare before getting into the car, if in doubt.

Download a Word doc list of accessible taxis.

Arts & Disability Ireland is pleased to offer specially priced room rates at Clayton Hotels and Maldron Hotels & Partners. These hotels are located in Dublin city centre and are a convenient distance to many shops, restaurants, and local attractions. Accessible rooms are available, please request at the time of booking.

To avail of this special room rate simply call or visit their website and quote the assigned code:

Clayton Hotel Charlemont
(1.8 km from venue)
Phone: +353 1 960 6700
Quote ADID120520 at the time of booking

Maldron Hotel Pearse Street
(2.6km from venue)
Phone: +353 (0)1 670 3666
Quote ADID120520 at the time of booking

Maldron Hotel Smithfield
(1.7 km from venue)
Phone: +353(0)1 485 0900
Quote ADID120520 at the time of booking

Maldron Hotel Parnell Square
(1.9 km from venue)
Phone: +353 (0)1 8716800
Quote ADID120520 at the time of booking

Belvedere Hotel
(1.8 km from venue)
Phone: +353 1 873 7700
Quote: From Access to Inclusion 2020 Summit

Hotel 7 Dublin
(1.7 km from venue)
Phone: +353 1 873 7777
Please note that Hotel 7 are having issues with their booking codes, they have advised that your email should be directed to Colm in group bookings who will process your discount personally.
Quote: From Access to Inclusion 2020 Summit

Reservations at this rate are limited – we encourage you to book as soon as possible.

Arts & Disability Ireland understands that situations may occur that require you to cancel your registration. Below details our cancellation and refund policy, and provides instructions on how to cancel a registration.

How to Cancel
To cancel your registration, follow the cancellation instructions included in your booking confirmation email or email our Event Manager Síle Stewart at

If cancelling by email please provide your registration confirmation number, name, company, and the events you are registered to attend.

When Arts & Disability Ireland receive your cancellation notice we will process your request and send you an email confirming your cancellation.

Refund Policy
Registration Fees
Cancellations made more than 72 hours in advance of the scheduled event start time will receive a refund for any registration fees paid. Unfortunately, last-minute cancellations, less than 72 hours in advance of the scheduled event start time will not receive refunds. Also no-shows will not receive refunds.

Event Cancellation
Arts & Disability Ireland may choose to cancel an event for any reason. In this case our events team will notify you through your supplied email address or telephone number. Arts & Disability Ireland will refund all registration fees within 7-10 business days if the event is cancelled.

Denial of Admission
Arts & Disability Ireland reserves the right to deny admission to any attendee it believes does not meet the criteria to attend or if an attendee has provided incorrect information during registration. Any attendee may be asked to leave the event for any reason, such as behaving disrespectfully. There will be no refunds made in these circumstances.

Sending someone in your place
If for some reason you cannot attend you are welcome to send someone in your place to the event . Advanced notification is required and there will be no additional fee. To send someone in your place please email and provide the name of the person and the original registration information so we can change the registration and edit their badge accordingly ahead of check-in.

If this person requires access services, we ask that you notify us no less than 10 business days in advance of the event date.

Questions about our Cancellation and Refund Policies
If you have questions about our cancellation or refund policies, please email Síle at who will be happy to address them.


Note: Tickets will not be available at the door on the day of the event and must be purchased in advance.


Audio Description for live performance is a live verbal commentary providing information on the visual elements of a production as it unfolds, from sets, props and costumes to actors’ facial expressions and movements across the stage.

Captioning (OC) is similar to television subtitling and gives deaf and hard of hearing people access to live performances.

Irish Sign Language (ISL) is the sign language used in the republic of Ireland. The language makes use of space and involves movement of hands, body, face and head. A sign language interpreter interprets what a person says or signs simultaneously, or immediately afterwards.

Induction loops and infrared systems enable people with hearing aids to receive amplified sounds from within a specific area directly into their hearing device, without interference from background noise being amplified too.